Terms & Conditions

How we operate

Our terms & conditions highlight how we will work together, fairly and equally. We are committed to deliver the highest standard of therapy services, this includes your rights & responsibility as a client; and ours also.

We will:

  • Involve you in all decision making process
  • Work with all relevant parties including family, carers, support workers, other medical specialists
  • Keep all your information confidential and only accessible to you and us

Pricing & Charges

Servicing under-serviced areas is important to us. We want to provide you with choice of therapy. We only visit regional, rural & remote regions and will endeavour to split travel cost between clients per clinician.

We do not charge KMs when we’re flying. We will charge KMs when we drive, it will be in a written service agreement prior to engaging services with us.

Regional centres (MM1-3)

The maximum we charge is 30mins one way.

Rural areas (MM4-6)

Travel charge is 30-60 mins one way

Remote areas (MM7)

Travel charge can be up to 120 minutes one way.

It’s important to note that if there are other clients in the area we will split the travel cost.