Fly2Health

Accessibility statement

Our commitment to accessibility

Fly2Health is committed to making our website accessible to everyone, including people with disability. We keep improving it, and we act on the feedback we receive.

Measures we take

  • We consider accessibility when we plan, design and build each page.
  • We check pages with automated tools as we build them.
  • We give images text descriptions, and write in plain English.
  • We review this statement and our feedback and complaints process regularly, and use what people tell us to improve them.

Conformance status

The Web Content Accessibility Guidelines (WCAG) set out how to make web content more accessible for people with disability. We aim to meet WCAG 2.1 level AA.

The website has not been independently audited, so we describe it as partially conformant with WCAG 2.1 level AA: some content may not yet fully meet the standard.

Feedback and complaints

We welcome your feedback and complaints on the accessibility of Fly2Health website, including the accessibility of our complaints management and resolution system. Please let us know if you encounter accessibility barriers on:

  • Email: [hello@fly2health.com.au](mailto:hello@fly2health.com.au)
  • Phone: [1300 163 665](tel:1300163665)
  • Our [Feedback and Complaints page](/feedback-complaints)

We respond to feedback and complaints within 3 business days, as set out in our Feedback and Complaints Management Policy.

Technical specifications

The accessibility of the Fly2Health website relies on the following technologies to work with your web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

Known limitations

Despite our efforts, some parts of the website may not yet be fully accessible. These are the limitations we know of. Please contact us if you find a problem not listed here.

  • Older PDF documents: some may not work well with screen readers.
  • Interactive map: the map of the places we visit may be hard to use with a keyboard or screen reader. The same places are listed as text on our Locations page.
  • Videos: the videos on our Media page do not yet have captions.
  • External links: other websites we link to may not have been tested for accessibility.

Assessment approach

Fly2Health assessed the accessibility of this website through:

  • Self-evaluation throughout design and development
  • Automated evaluation tools

Date

This statement was updated on 3 November 2026, following the structure of the W3C Accessibility Statement Generator Tool. It was first created on 8 August 2022.

  1. 1 Town and support
  2. 2 Choose a time
  3. 3 Your details

Let's find a time that works

Tell us where and what support you're after. We'll show the times we have, you choose one, and then tell us who it's for.

What support are you looking for?

Choose as many as you like. We'll show times for each.

How is it funded?

Booking for someone else is fine. If you would rather hand them over than pick a time, submit a referral, or call1300 163 665.