Feedback and complaints
Tell us how we are going
Feedback makes the service better and complaints are taken seriously, whoever raises them. You can give either without it affecting the care you or your family receive.
Talk to us first, if you can
Ways to raise it
Tell your clinician
Or raise it with your visiting clinician.
- 1 Acknowledged within 3 business days
- 2 Investigated and resolved within 21 business days
- 3 We tell you what changed
These are the timeframes in our Feedback and Complaints Management Policy.
Compliments and complaints
Send us a compliment or complaint
Thank you.
Independent options
Outside Fly2Health
Your state or territory health complaints body
The Australian Commission on Safety and Quality in Health Care lists the complaints body for each state and territory.
Find your health complaints bodyAdvocacy
You have the right to an independent advocate to support you in giving feedback or making a complaint. The National Disability Advocacy Program can connect you with one.
National Disability Advocacy ProgramUsing an independent body never closes the door with us; we cooperate fully with any external process.