Feedback and Complaints
If you feel comfortable, you are encouraged to raise any feedback, concerns or complaints with us first, as this is often the best way to have your issue resolved quickly.
You can make a complaint to Fly2 Health Group:
- In person to the Principal or a staff member;
- By email to Hello@fly2health.com.au;
- Verbally by telephone to 1300 163 665; or
- You can submit our Feedback and Complaints Form on here. Alternatively, you can be download the form by clicking the button below. This form can be submitted anonymously by omitting your name and details.
What is your complaints resolution process?
Upon receiving a complaint, we will acknowledge it within 3 business days and aim to investigate and resolve the issue within 21 business days. We will communicate with you throughout the process and inform you of the outcome.
If you wish to provide more detailed feedback related to Fly2 Health Group’s organisational policies, processes, support services, and commitment to protecting participant rights, please submit your feedback here.