About this policy
Fly2 Health Group Pty Ltd (“Fly2Health,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our privacy commitment
We will always ensure that we handle your personal information securely and carefully. Your personal information will only be used when it is necessary for us to deliver you a service or perform other essential business functions and activities.
Collection of information
We collect personal information directly from you where possible. The types of personal information we may collect include but are not limited to:
- Name
- Contact details (email, phone, address)
- Date of birth
- Medical and health information (where required for service provision)
- Payment details (if applicable)
- Any other information you provide to us in relation to our services
- Images, photos and video recordings (where required for service provision)
We may collect this information in person, over the phone, via email, or through our website.
Use of personal information
We use your personal information for purposes including:
- Providing our services, including allied health and medical services
- Managing appointments and patient records
- Processing payments and transactions
- Responding to your inquiries and customer support requests
- Conducting research, analysis, and service improvements
- Ensuring compliance with legal and regulatory obligations
We will not use your personal information for purposes other than those disclosed in this policy unless we obtain your consent or as otherwise required by law.
Disclosure of Personal Information
We may share your personal information with:
- Allied health professionals, medical practitioners and NDIS Providers involved in your care.
- Contracted service providers including;
- Information technology service providers
- Invoice processing service providers
- Marketing and communications service providers including call centres
- Freight and courier services
- (External business advisers (e.g. recruitment advisors, auditors, lawyers)
- In the case of contracted service providers, Fly2 Health Group may disclose personal information to the service provider and the service provider may, in turn, provide Fly2 Health Group with personal information collected from individuals in the course of providing the relevant services.
- NDIS approved auditors for the purposes of undertaking audit and other quality assurance activities in respect of Fly2 Health Group obtaining or maintaining registration as an NDIS registered provider.
- Third parties including people acting on your behalf such as your nominated representatives, legal guardians, legal representatives and any other parties where you have provided consent.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if necessary. To make a request, please contact us using the details below.
Withdraw or Amend Prior Consent to use of Personal Information
You may withdraw or amend your consent to Fly2 Health Group using your personal information at any time by written notice to Fly2 Health Group. Please contact us using the details below.
Cookies and Online Tracking
We use cookies and tracking technologies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For targeted advertising, you may opt out via the Network Advertising Initiative (http://www.networkadvertising.org/choices/).
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
Complaints and Contact Information
If you have any concerns about how we handle your personal information or wish to make a complaint, please contact us:
Fly2Health Pty Ltd
1A Eagle Drive, Jandakot 6164
Email: hello@fly2health.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website with the effective date. We encourage you to review it periodically to stay informed about how we manage your personal information. You can request for a copy of our Privacy and Dignity Policy by contacting us on hello@fly2health.com.au